Refund & Transfer Policy

We know stuff happens and sometimes you can't make a race you signed up for. Here are some options: 

Registration schedules are available on each individual race's web page.

Note: Because timelines are further out and the trips are more costly, Global Adventures events have a different refund policy. 

Notes About Refunds

  • Refunds are not given for anything already shipped (e.g., shirts, bibs, HydraPouches, etc.) 
  • If you opted to have your bib package mailed to you, once your package is shipped you are officially checked into the race and no longer qualify for a registration transfer, deferment option, or refund
  • Refunds are not available due to inclement weather
  • In the event of an unforeseen cancellation we cannot guarantee a full refund, though we will do our best to take care of our runners

Notes about Deferments/Race Transfers

  • Once you defer your registration, you can register for the next year's race (once registration opens) or select any other open race to defer into. 
  • Once your registration is deferred or transferred to another race, you no longer qualify for a refund.

Notes About Bib Transfers

  • Bib transfers must be made from within RunSignUp. If you purchase a bib outside of the RunSignUp platform you won't be able to pick up your bib because your identification won't match the name on the bib. 
  • Online bib transfers can take place until the day before the expo. After this period the bib transfer will need to be done in person at the expo (only the new runner needs to be present). 
  • Bib transfers only cover the race registration fee - add-ons do not transfer to the new registrant. The new registrant can choose to purchase add-ons when they register.
  • The original registrant is responsible for paying the processing fee. The new runner will pay the current registration price regardless of what the original runner paid.
  • Refunds are not given for anything already shipped (e.g., shirts, bibs, HydraPouches, etc.).
  • If "transfer for refund" is selected and the new registrant fails to complete their registration, no refund is issued and the original registrant is responsible for using their bib on race day.

*Last updated 04/07/2020

Questions or Comments?

  • Michael Sprouse says:

    Do you allow handcycles and pushrims

  • Steve Cieplucha says:

    Due to the fact of the situation with the protesters I would like to do for my wreaths how do I go about that

  • Yolan Pinter-Campbell says:

    In October 2019 I had to defer my race at Lake Powell. I want to use my code but cannot find it! Help!

  • Patrick says:

    Currently deferral fees are waived due to COVID-19. How long will this remain the case? If I sign up for a race in 2021 and later choose to defer is that β€œcovered”? Just wondering if I need to factor in a deferral fee when making a decision to sign up for a 2021 race. Thanks!

    • Kaelee Clifford says:

      Hi Patrick – Currently, all deferment fees for this year’s races are waived. Deferment fees for 2021 races will remain in place.

  • Nick Whiteside says:

    If race is cancelled due to COVID-19, Vacation races will give a full refund?

    • Kaelee Clifford says:

      Hi Nick – No, refunds will not be offered if a race has to be canceled. Runners will sign a waiver during registration letting you know that if the race has to be canceled your options will be to defer to next year’s race, transfer to another race, or run it virtually.

  • Nancy Nelson says:

    Kaelee, I want to defer. I used volunteer hours to register, so Runsignup is only showing a $16 dollar credit, which isn’t enough to register for anything. What should I do? Can you just give me another volunteer code equivalent to the hours I used to register??

  • scott says:

    Hi. I have a 100 mile bib available for transfer.

  • Kacey says:

    Hey all!! I’m still looking for a 60k bib. Please email me if you have one you are looking to transfer.

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