Refund & Transfer Policy

We know stuff happens and sometimes you can't make a race you signed up for. Here are some options: 

Registration schedules are available on each individual race's web page.

Note: Because timelines are further out and the trips are more costly, Global Adventures events have a different refund policy. 

Notes About Refunds

  • Refunds are not given for anything already shipped (e.g., shirts, bibs, HydraPouches, etc.) 
  • If you opted to have your bib package mailed to you, once your package is shipped you are officially checked into the race and no longer qualify for a registration transfer, deferment option, or refund
  • Refunds are not available due to inclement weather

Notes about Deferments/Race Transfers

  • Once you defer your registration you will receive an email with a deferment code which can be used to register for the next year's race (once registration opens) or to register for any other open race. Deferment codes are good for one year. 
  • Once your registration is deferred or transferred to another race you no longer qualify for a refund.

Notes About Bib Transfers

  • Bib transfers must be made from within RunSignUp. If you purchase a bib outside of the RunSignUp platform you won't be able to pick up your bib because your identification won't match the name on the bib. 
  • Online bib transfers can take place until the day before the expo. After this period the bib transfer will need to be done in person at the expo (only the new runner needs to be present). 
  • Bib transfers only cover the race registration fee - add-ons do not transfer to the new registrant. The new registrant can choose to purchase add-ons when they register.
  • The original registrant is responsible for paying the processing fee. The new runner will pay the current registration price regardless of what the original runner paid.
  • Refunds are not given for anything already shipped (e.g., shirts, bibs, HydraPouches, etc.).
  • If "transfer for refund" is selected and the new registrant fails to complete their registration, no refund is issued and the original registrant is responsible for using their bib on race day.

Questions or Comments?

  • Cindy Reef says:

    Would it be possible to fly in to the St. George, Utah airport? If my husband comes with me as a non runner, how do I sign up for him to share a tent and the cost for him? Looking at the Grand Circle Trail Fest…

    • Kaelee Clifford says:

      Hi Cindy – Yes, you can fly into the St. George airport. It’s a smaller airport but you should be able to find flights fairly easily. You don’t need to sign up for your husband to stay with you, non-runners are allowed to stay in the tents with runners and be a part of the festivities at no extra cost, besides food, which will be available for purchase at the event.

  • Teresa says:

    Do you have to fly into Las Vegas, Phoenix or Salt Lake. Can you just fly directly to Page, AZ?

  • Jennifer says:

    I deferred for the Smokey Mountain Half Marathon in 2019….when can I get signed up for the 2020 Smokey Mountain Half? I also deferred for Grand Canyon in 2019. When will I get notices via email.

    • Kaelee Clifford says:

      Hi Jennifer – It looks like we sent your deferment emails but they weren’t opened – they might have gone to junk or spam. I just resent an email with both codes.

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