How To: Withdraw for a Refund

Refund policy details

To withdraw from a race and request a refund, do the following:

  1. Sign in to your profile at RunSignUp.com/Profile
  2. Scroll to Runner Links and click on My Registered Races
  3. Click View/Edit Registration next to the race you want to withdraw from
  4. Click the Request Refund link
  5. Review the registration details and click on Issue Refund

Questions or Comments?

  • Chrystal says:

    Hello. I’m trying to select withdraw for refund on my selected race but that link doesn’t appear. What do I do?

    • Kaelee Clifford says:

      Hi Chrystal – You are registered for the Yellowstone Half Marathon and the refund deadline for that race has passed (March 5th). You still have a couple options: defer to next year’s race or transfer to another race. Find out more about these options here:
      https://vacationraces.com/policies/registration/

  • Eric says:

    I have to transfer my Antelope Canyon registration to a different race. Will I automatically be refunded the campsite fee of $100 I paid?

    • Kaelee Clifford says:

      Hi Eric – Add ons aren’t automatically refunded. You will need to email info@vacationraces.com and Kaelee will help you refund your campsite.

  • Judy says:

    I recently injured my foot in a race and am unable to participate and there isn’t a link for a refund.

    • Kaelee Clifford says:

      Hi Judy – I’m sorry to hear about your injury. The refund deadline has passed (March 5th) but you still have a couple options: defer to next year’s race or transfer to another race. Find out more about these options here:

      https://vacationraces.com/policies/registration/

  • Misty David Black says:

    Refund withdrawal from race

    • Kaelee Clifford says:

      Hi Misty – You can request a refund for the Lake Powell Half Marathon until August 6th by following these instructions:

      1. Sign In to RunSignUp
      2. Go to your Profile
      3. Click Manage Registration next to the race that you would like to request a refund for
      4. Click the Request Refund menu item
      5. Follow the provided steps and continue

      You will see a credit to your card in 24-48 hours.

      You can find this information on our website on the Policies page.

  • Karla McCorkle says:

    Hi, I am trying to get a refund for the Rocky Mountain Half Marathon @ Estes park on August 4th. I am moving and can no longer attend. I looked for a link to request the refund and didn’t find that option. Can anyone help?

  • Sarah sherer says:

    Hello. My husband michael sherer and i can no longer do this race as we are bejng relocated ti austin for work. I do not see the refund button though when i go to complete the refund process.

    • Kaelee Clifford says:

      Hi Sarah – I’m sorry to hear you won’t be able to run with us this year. The refund deadline has passed (May 21st) but you still have a couple options: defer to next year’s race or transfer to another race. Sign in to your RunSignUp account, click Profile, then click Manage Registration to choose one of these options.

  • Dorrie Michioka says:

    Are we still able to get a refund for the Mount Rushmore race?

  • Jeremiah says:

    I am trying to get a refund for the Grand Circle Trailfest in October for my wife Jennifer and I. When I click the request refund link, I get the following message, “This race currently has refunds enabled, but does not have enough money to issue a refund at this time.”

    • Kaelee Clifford says:

      Hi Jeremiah – Sorry about that – funds are currently being transferred but it can take a day or so. Please try your refund request again in a few days and it will go through.

    • Ashley Carlson says:

      Hi Jeremiah,

      If you weren’t able to get a refund for your tickets, I will buy one from you!

      Let me know, thanks so much,

      Ashley

  • Cynthia Abell-Brown says:

    I’m trying to get a refund for my Blackbear Double races in September, but it doesn’t give me the ability to “edit” my registration like the instructions state. Can you tell me how I can get a refund for these races?

    • Kaelee Clifford says:

      Hi Cynthia – You are not given that option because the refund deadline has passed (June 18th). However, you still have a couple options: defer to next year’s race or transfer to another race. Find out more about these options here:
      https://vacationraces.com/policies/registration/

  • shirley kyle says:

    I am trying to withdraw from the Great Smoky Mountains half marathon as I have just had knee surgery. I do not see a refund button. I can’t defer to another race, as I do not know when I will be running again. Please help

    • Kaelee Clifford says:

      Hi Shirley – I’m sorry to hear you won’t be able to run with us this year. The refund deadline has passed so your only options at this point are to defer to next year’s race or transfer to another race. You can also sell your registration to another runner if you know someone who wants to run. Find out more about these options here:
      https://vacationraces.com/policies/registration/

  • Leigh H says:

    I registered for three days of running but would like to modify my registration to just two of the three days at Grand Circle. How do I make this change? Thanks!

    • Kaelee Clifford says:

      Hi Leigh – I can help you. Please email me at info@vacationraces.com with the days you would like to switch to.

      • Baird says:

        Hi!
        I saw your exchange with Leigh H and was wondering if I could switch my two day for her three day (and pay the variance) if this is an option please let me know. Thanks so much

    • Baird says:

      Hi both,
      I was hoping to switch my two day fir a three day. If the dates work I would LOVE if this were an option. I have a two day for Moab and Grand Canyon. Can transfer mine to you and vice versa?

  • Cynthia Conner says:

    I need to withdraw from a race in The Smoky Mountains. Tell me the steps for doing this. Thank you.

  • Jessica Smith says:

    I have withdrawn as Lance wheeler for the half marathon in smoky mountains. I want to make sure it was done properly and when will the refund be issued?

    • Kaelee Clifford says:

      Hi Jessica – I checked the registration for Lance Wheeler and it has been successfully deferred. This means that you will receive an email with a deferment code that can be used to register for this race next year or any of our other races.

  • Ryan Holloway says:

    I deferred last year and I cannot make the race this year unfortunately. The race does not show up in “my registered” races on my profile…how do I go about trying to get a refund? Can I?

    • Kaelee Clifford says:

      Hi Ryan – You should have received an email with your deferment code. That code can be used for any of our races that aren’t sold out but cannot be refunded. Please email info@vacationraces.com if you need the code resent.

  • Joseph Pellegrino says:

    I am trying to find out how toget a refund just found out i won’t be able to make it

  • >