How To: Withdraw for a Refund

Refund policy details

To withdraw from a race and request a refund, do the following:

  1. Sign in to your profile at RunSignUp.com/Profile
  2. Scroll to Runner Links and click on My Registered Races
  3. Click View/Edit Registration next to the race you want to withdraw from
  4. Click the Request Refund link
  5. Review the registration details and click on Issue Refund

Questions or Comments?

  • Jasmine khan says:

    I tried to request refund but runsignup page states the deadline for refunds Mas March 15 and I can no longer get a refund.

    • Kaelee Clifford says:

      Hi Jasmine – It looks like you’re referring to the Bryce Ultra event. The refund deadline has passed but you still have a couple of options: defer to next year’s race or transfer to another event. You can do this by logging in to your RunSignup account, clicking profile, manage registration, and clicking either defer or tranfser at the top of the page.

  • Minh says:

    When we select the option to request a refund for a race (still in regular registration period), it does not refund the campsite reservation amount. Is there a way to get the campsite fee refunded as well?

    • Kaelee Clifford says:

      Hi Minh – Add ons aren’t automatically refunded but I can do that on my end. I have canceled and refunded your campsite – you should see a credit to your card in a few days.

  • Laura says:

    Hi. I registred for my friend and I for the race September 15, 2019. They had told us if we sign up early, we would get full refund. why is that not being offered for those who signed up in advance? I think it should be offered and honored.

  • Danielle Domaloan says:

    I’m signed up for Yosemite and see its cancelled. What are the options?

  • Kirstyn says:

    Hello, we are unable to make our Yosemite Race due to travel restrictions. It says that refunds are not available. I did see another comment that refunds are not available- when will this be changing as we cannot travel due to work and highly unusual circumstances.

    • Kaelee Clifford says:

      Hi Kirstyn – Currently, the options are to defer to next year’s race or transfer to another race, all fees waived. If the race has to be canceled, we anticipate offering a few options like deferment + partial credit for a future race, virtual run + partial credit for a future race, or possibly a 50% refund. The final decision for this race will be made on April 6th.

      • Mirriam says:

        Does the “no refunds available” apply to people who registered early or during regular registration?

        • Kaelee Clifford says:

          Hi Mirriam – Yes – refunds are available during early bird and regular registration but not during late registration, regardless of when you registered.

  • Clare says:

    If I paid for camping and want to defer my race (the Yosemite Half 2020) can I defer my camping pass as well or get a refund? Thank you.

    • Kaelee Clifford says:

      Hi Clare – Add ons aren’t included in deferments so I have canceled and your campsite and issued a refund. You registered with a coupon so you won’t be able to defer your registration yourself – I can do that for you, just confirm that’s what you would like to do.

  • Jason Bauer says:

    Hi, I am not able to make it to the 100k race, I work in healthcare and am not able to travel indefinitely due to COVID-19. The website says I am not able to receive a refund…..is correct?

  • Maggie Glueck says:

    Remind me when the last day for reimbursement is for the Yellowstone Half Marathon and 5k. Thank you.

    • Kaelee Clifford says:

      Hi Maggie – We will be extending the price jump and refund deadline so our runners don’t have to make any definite decisions right now. This will be posted and emailed in the next day or so.

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