How To: Withdraw for a Refund

Refund policy details

To withdraw from a race and request a refund, do the following:

  1. Sign in to your profile at
  2. Scroll to Runner Links and click on My Registered Races
  3. Click View/Edit Registration next to the race you want to withdraw from
  4. Click the Request Refund link
  5. Review the registration details and click on Issue Refund

Questions or Comments?

  • Chrystal says:

    Hello. I’m trying to select withdraw for refund on my selected race but that link doesn’t appear. What do I do?

  • Eric says:

    I have to transfer my Antelope Canyon registration to a different race. Will I automatically be refunded the campsite fee of $100 I paid?

  • Judy says:

    I recently injured my foot in a race and am unable to participate and there isn’t a link for a refund.

  • Misty David Black says:

    Refund withdrawal from race

    • Kaelee Clifford says:

      Hi Misty – You can request a refund for the Lake Powell Half Marathon until August 6th by following these instructions:

      1. Sign In to RunSignUp
      2. Go to your Profile
      3. Click Manage Registration next to the race that you would like to request a refund for
      4. Click the Request Refund menu item
      5. Follow the provided steps and continue

      You will see a credit to your card in 24-48 hours.

      You can find this information on our website on the Policies page.

  • Karla McCorkle says:

    Hi, I am trying to get a refund for the Rocky Mountain Half Marathon @ Estes park on August 4th. I am moving and can no longer attend. I looked for a link to request the refund and didn’t find that option. Can anyone help?

  • Sarah sherer says:

    Hello. My husband michael sherer and i can no longer do this race as we are bejng relocated ti austin for work. I do not see the refund button though when i go to complete the refund process.

    • Kaelee Clifford says:

      Hi Sarah – I’m sorry to hear you won’t be able to run with us this year. The refund deadline has passed (May 21st) but you still have a couple options: defer to next year’s race or transfer to another race. Sign in to your RunSignUp account, click Profile, then click Manage Registration to choose one of these options.

  • Dorrie Michioka says:

    Are we still able to get a refund for the Mount Rushmore race?

  • Jeremiah says:

    I am trying to get a refund for the Grand Circle Trailfest in October for my wife Jennifer and I. When I click the request refund link, I get the following message, “This race currently has refunds enabled, but does not have enough money to issue a refund at this time.”

    • Kaelee Clifford says:

      Hi Jeremiah – Sorry about that – funds are currently being transferred but it can take a day or so. Please try your refund request again in a few days and it will go through.

    • Ashley Carlson says:

      Hi Jeremiah,

      If you weren’t able to get a refund for your tickets, I will buy one from you!

      Let me know, thanks so much,


  • Cynthia Abell-Brown says:

    I’m trying to get a refund for my Blackbear Double races in September, but it doesn’t give me the ability to “edit” my registration like the instructions state. Can you tell me how I can get a refund for these races?

  • shirley kyle says:

    I am trying to withdraw from the Great Smoky Mountains half marathon as I have just had knee surgery. I do not see a refund button. I can’t defer to another race, as I do not know when I will be running again. Please help

    • Kaelee Clifford says:

      Hi Shirley – I’m sorry to hear you won’t be able to run with us this year. The refund deadline has passed so your only options at this point are to defer to next year’s race or transfer to another race. You can also sell your registration to another runner if you know someone who wants to run. Find out more about these options here:

  • Leigh H says:

    I registered for three days of running but would like to modify my registration to just two of the three days at Grand Circle. How do I make this change? Thanks!

  • Cynthia Conner says:

    I need to withdraw from a race in The Smoky Mountains. Tell me the steps for doing this. Thank you.

  • Jessica Smith says:

    I have withdrawn as Lance wheeler for the half marathon in smoky mountains. I want to make sure it was done properly and when will the refund be issued?

    • Kaelee Clifford says:

      Hi Jessica – I checked the registration for Lance Wheeler and it has been successfully deferred. This means that you will receive an email with a deferment code that can be used to register for this race next year or any of our other races.

  • Ryan Holloway says:

    I deferred last year and I cannot make the race this year unfortunately. The race does not show up in “my registered” races on my profile…how do I go about trying to get a refund? Can I?

    • Kaelee Clifford says:

      Hi Ryan – You should have received an email with your deferment code. That code can be used for any of our races that aren’t sold out but cannot be refunded. Please email if you need the code resent.

  • Joseph Pellegrino says:

    I am trying to find out how toget a refund just found out i won’t be able to make it

  • Mitzi says:

    Hi! I’m trying to withdraw/request refund for Zion Half, but I get this message: “This race currently has refunds enabled, but does not have enough money to issue a refund at this time.” Any advice? Thanks!

  • Amy Williams says:

    I am trying to withdraw from Zion race and get a refund. I received an email that it can be done but when I tried to, it said I was not able to yet?! Please advice as I followed the steps given to get a refund.

  • Amber says:

    I am trying to get a refund but the message coming back says that although the rce is authorized for refunds, there is not enough money to do so.

  • Jessica says:

    I’m trying to request a refund and it is saying that refunds are enabled but there is not enough money for me to get my money back.

  • Elizabeth Betsy Wade says:

    I cannot attend the race due to my daughter’s first communion. I requested a refund and the page said there was not enough money to pay refunds. Please advise what I should do.

  • Allyson Geller says:

    When I click on request a refund, this is what pops up on the screen:

    This race currently has refunds enabled, but does not have enough money to issue a refund at this time.

    How do I proceed?

  • Amy Frampton says:

    I came to the site to request a refund on the Zion race – but it won’t let me (even though I got a mail telling me I could until Dec 31.) Can you help me get that processed?

  • Deedra says:

    I get the same thing that everyone else has mentioned about funds. Thank you.

  • Susie Chung says:

    Hi – same issue as Allyson Geller. I get the message “This race currently has refunds enabled, but does not have enough money to issue a refund at this time.” How do I proceed?

  • Sara Olson says:

    It won’t issue my refund right now because it says funds are not available though refunds are enabled.

  • Ray says:

    Hi there, Can I request for a refund now? I cannot participate in the race.

  • Chris vazquez says:

    Hi, I’m trying to request a refund but it is not allowing me, would be open to a race transfer as well. Can someone please help? Thank you

  • Andie Dang says:

    When I go to My Registered Races, I don’t get View/Edit Registration. The only option is Manage Registration and there is no option to request a refund. I registered myself and my husband, but he cannot make the race so I would like a request a refund for him only.

  • Julie says:

    When is the deadline for a refund for Trailfest (Grand Circle)

    • Kaelee Clifford says:

      Hi Julie – Full refunds are available during early bird registration, January 18 – March 17. A refund minus a $10 processing fee is available during regular registration, March 18 – July 7. No refunds are given during late registration, July 8 – October 7.

  • Stuart says:

    I am entered in the Zion 100 April 12th. I know I’m beyond the point of a refund, what about deferring to another race? Is it also too late? Seems like I’ll be able to toe the line for the 100 miler, but I’m just curious as to where I stand.


    • Kaelee Clifford says:

      Hi Stuart – You can defer to next year’s race or transfer to another race if needed by logging in to your RunSignUp account, clicking ‘profile’, clicking ‘manage registration’ and choosing the defer or transfer option.

  • Leslie garcia says:

    Hi, I seen the race shows as sold out. Will there be any day of race possible purchase

    • Kaelee Clifford says:

      Hi Leslie – There will not be any more bibs available for a sold out race. Your bet is to find someone selling their bib on the race’s event page on our Vacation Races/Ultra Adventures Facebook page.

  • SuZan says:

    How do I get the refund for the campsite for the Yosemite Half?

    • Kaelee Clifford says:

      Hi SuZan – Your refund for your registration and campsite are pending now. You should see the credit in a few days.

  • Sima says:

    Hi how can I withdraw if someone else signed me up?

  • Heather Walker says:

    I transferred my Zions Half for a race where the registration fee was less. Do I get to use the balance of the towards another race registration? If so, how do I go about it?

  • Christina Mattos says:

    Hi, is it to late to exchange our registration fee for the Zion race to another race or next years event?

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