How To: Withdraw for a Refund

Refund policy details

To withdraw from a race and request a refund, do the following:

  1. Sign in to your profile at RunSignUp.com/Profile
  2. Scroll to Runner Links and click on My Registered Races
  3. Click View/Edit Registration next to the race you want to withdraw from
  4. Click the Request Refund link
  5. Review the registration details and click on Issue Refund

Questions or Comments?

  • Jane Mrowka says:

    Please refund my money for the Smoky Mt. RaceSept. 5k Timed.

    Please keep my $50 donation for the National Parks. Thank you,

    Jane Mrowka, 75
    Elk Grove, CA 95758

    • Kaelee Clifford says:

      Hi Jane – I’m sorry to hear you won’t be able to join us. Thank you for your donation. The refund deadline has passed but you still have a couple of options: defer to next year’s race or transfer to another race. You can find instructions for these options on this page.

  • Cindy Bohart says:

    I am not able to make the Lake Powell run 2019. Am I eligible for a refund?

    • Kaelee Clifford says:

      Hi Cindy – You can get a refund until August 11th by following these instructions:
      1. Sign In to RunSignUp
      2. Go to your Profile
      3. Click Manage Registration next to the race that you would like to request a refund for
      4. Click the Request Refund menu item
      5. Follow the provided steps and continue

      You will see a credit to your card in 24-48 hours.

      You can find this information on our website on the Policies page.

  • Michele Medved says:

    It’s not showing I am resgistered for Costa Rica trip and I am trying to cancel my registration. What can I do ?

  • Dyan Pascua says:

    Hi,

    I am unable to run the Glacier Marathon this month because there was a sudden death in my family. I am trying to request a refund, but it says the refund requests has closed. However, the refund policy states, β€œyou can withdraw for a refund during Early Registration (no fee).” Please let me know if this is possible, thanks!

    • Kaelee Clifford says:

      Hi Dyan – I’m so sorry to hear that. We wish you the best. Refunds are available during early bird and regular registration but not during late registration. Late registration started April 8th. You do still have a couple options: defer to next year’s race or transfer to another race. Instructions for these options are on this page as well.

  • tamar says:

    I’m not able to make the grand circle trailfest and having difficulty submitting for a refund. When i go through the steps i get the message – This race currently has refunds enabled, but does not have enough money to issue a refund at this time. Please advise. Thank you.

    • Kaelee Clifford says:

      Hi Tamar – Sorry about that – we have transferred funds and you should be able to request your refund now.

  • Courtney Barry says:

    I’m trying to refund my registration for Trailfest but I am getting the following message: This race currently has refunds enabled, but does not have enough money to issue a refund at this time.

    • Kaelee Clifford says:

      Hi Courtney – Sorry about that, we have transferred funds and you should be able to request your refund now.

  • Eric says:

    Hello. I need to withdraw from the race but I do not see myself registered, even though I have my registration confirmation in my email. My confirmation ID is 31006752. Please advise.

    • Kaelee Clifford says:

      Hi Eric – It looks like you’re referring to the Grand Canyon Half Marathon. You are registered – be sure to log in to runsignup.com using this email address to see your registration. The refund deadline has passed but you still have a few options: defer to next year’s race, transfer to another race, or sell your bib to another runner. Find out more about these options here: https://vacationraces.com/policies/registration/

  • Shelley says:

    Good morning I deferred my Yosemite run till next year but need / want to cancel my camping spot. I tried to update my addons but it would not let me. Could you help?

    • Kaelee Clifford says:

      Hi Shelley – I have canceled and refunded your campsite, which you should see in a few days.

  • Wade hughes says:

    I would like to ask for a refund. I had to have shoulder surgery and will not be able to run. Please let me know what I can do. Thanks

    • Kaelee Clifford says:

      Hi Wade – I’m sorry to hear about your shoulder – good luck with surgery! The refund deadline has passed but you still have a couple options: defer to next year’s race or transfer to another race. Do this by logging in to your runsignup.com account >> clicking profile >> clicking manage registration >> clicking defer or transfer to another race.

  • Amy Grover says:

    I tried to apply for a refund but it says I’m passed the deadline for refund. An unforeseen circumstance occurred and I can’t run the 50k like I planned too. Is it possible for me to get a refund?

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