How To: Withdraw for a Refund

Refund policy details

To withdraw from a race and request a refund, do the following:

  1. Sign in to your profile at RunSignUp.com/Profile
  2. Scroll to Runner Links and click on My Registered Races
  3. Click View/Edit Registration next to the race you want to withdraw from
  4. Click the Request Refund link
  5. Review the registration details and click on Issue Refund

Questions or Comments?

  • RenΓ© Morris says:

    I tried multiple times to withdraw and request a refund and received a message that the funds were not available to issue to me. So I sent a message to runsignup.com and was told to contact the race itself as they did not issue refunds. What do I do now?

  • Wendy Memmott says:

    I understand the need to cancel but I am sad…I am still going to South Dakota during that time as Mt. Rushmore has been on my bucket list for a long time. I am requesting a refund because I don’t think I can make it next year. Thank you for trying to put on a great race.

  • Nancy Whynot says:

    I’ve tried to request a refund many, many times and remain unsuccessful. How do I get my refund? The deadline is approaching and I am anxious to have confirmation that you received my request according to your instructions, and that you have issued a refund.

    • Kaelee Clifford says:

      Hi Nancy – I have canceled your registration and issued a refund, which you should see in a few days.

  • Martha Wilson says:

    I’ve tried to request a refund before the June 21st deadline according to your instructions. When I click the link, the response is: “This race currently has refunds enabled, but does not have enough money to issue a refund at this time.” My registration shows no confirmation of my request, I don’t receive any email response and it looks like my registration is still in force. How do I get the refund? I’ve emailed Vacation Races and Runsignup and the only response I’ve received is from Runsignup and they say that Vacation Races has to deal with it. I look forward to hearing from you. Thanks so much, Martha Wilson

    • Kaelee Clifford says:

      Hi Martha – I have canceled your registration and issued you a refund, which you should see in a few days.

  • Leila Carlson says:

    Hello, I need to withdraw from Trailfest due to Covid19, but don’t see it listed as a registered run at runsignup.com. I’m very concerned! Can you please help?
    My name is Leila Carlson
    Leilasummers@hotmail.com

    Your help would be greatly appreciated!

    Thank you,
    Leila

    • Kaelee Clifford says:

      Hi Leila – You registered under a different email address. I have canceled and refunded your registration, which you should see in a few days.

  • John Moore says:

    Hello My wife and I(Gwynn and John Moore) are dealing with the same issue. Attempting to be refunded for the Trail fest and it says there are insufficient funds…Please help

    • Kaelee Clifford says:

      Hi John – Sorry about that – I checked your registrations and it looks like you were able to get refunded. Please let me know if you have any more questions.

  • Angie says:

    Tried to request a refund for the grand circle trail fest event unable to attend. Says there is not enough money to issue refund?

    • Kaelee Clifford says:

      Hi Angie – Sorry about that – we have to manage the funds manually and sometimes it gets low and we’re not aware. I checked your registration and it looks like you were able to get refunded. Please let me know if you have any more questions.

      • Kristin Conway Baird says:

        Hi Kaelee,

        Unfortunately, I had to request a refund for Grand Circle Trailfest and got the same note the Angie above received. Please confirm that I was refunded. Thank yo so much! I am so bummed to not run and hoping I can do it in 2021, once the world calms down.

        • Kaelee Clifford says:

          Hi Kristin – I checked your registration and it looks like you were able to get it refunded. Please let me know if you have any more questions.

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