Help Center
Top Questions
I can't make it to the race. What are my options? (Refund Policy)
Defer to next year (instructions)
Transfer to another race (instructions)
Transfer bib to another runner (instructions)
Withdraw from the race (instructions)
How do I get the military discount?
How do I update my registration (e.g.,bib shipment, add-on a campsite, change my address, etc.)?
How do I find my registration information?
How do I switch events (Half Marathon to 5K) at the same race?
Other Common Questions
What time does the race start?
Will there be shuttles?
How long do I have to finish the race? Can I walk?
Are strollers allowed?
Are dogs allowed?
When will my bib arrive?
Where should I stay?
Contact Us
Still didn't find what you're looking for? Send us an email.
Where do we go to report our time once we complete the virtual race?
Thank you so much for all you’ve done to help us still participate in this crazy, trying time!
– Julie
Hi Julie – We will be emailing more information about the all options a little later this week.
Hi, my name is Claire Stam. I have been training for the Zion Ultra Race (50k) for almost 6 months and I have signed up to do the virtual race. I have been in contact with Zion Ultra Races to obtain my bib number, race shirt and medal for the virtual race. I need all these things for my virtual race and have sent emails asking for them with no reply. This is very frustrating for me. I understand why they would not want to send me my medal but I may never get my medal because I am moving (after it would get sent to my address) and I would likely not get my medal for a long time. PLEASE send me my bib number, race shirt and medal so I can have all these things on my race day (April 18th). I am approaching my race just as I would for the actual race and having the medal immediately upon completion is extremely important to me. I don’t see why this would not be a possibility. Considering the personal sacrifices I have made for this race along with the long hours over 6 months I have spent training for it, and $175 I spent, I don’t think I am asking for much. My address is P.O. Box 316, Moran Wyoming 83013. There are 21 days until I race so time is running out to obtain the things I paid for when I signed up for the race. Please help me out or send me the email of someone who could help me. Thank you.
Hi Claire – I received your email and will continue communicating with you that way.
Hello, I’m trying to get a 50% refund on the Zion race, I get to the part where I can see my name, age, city, event, decision, and registration ID, but am not able to “select” the request a 50% refund box. May I please have some help on what to do next so my refund is able to be processed.
Thank you very much for your help, I’m sorry all of this is happening for everyone.
Hi Misty – Sorry for the confusion – that is the final page, you don’t need to do anything more.
Oh, alright. Thank you very much for your help and response. Again, I’m sorry for all the issues that this has caused you guys.
Thank you!
In terms of the four cancellation options for Zion (assuming I know what number #1 is) could you let me know what your preference would be for the other three. Want to take into account what options work best for your team.
Hi Tony – Bless you. We worked out these options wanting to do what is best by our runners. We feel fully comfortable with any option you might choose.
With concerns about COVID-19 and traveling, will Zion still take place this year? Will there be any official statement coming out before the race?
Hi Barbie – None of our races will be canceled due to coronavirus. Check out our blog post addressing these concerns here: https://vacationraces.com/2020/03/05/no-events-will-be-cancelled-due-to-the-coronavirus/
I ordered a training shirt for the Mount Rushmore race. I haven’t received a confirmation email. Is this mailed out to us or is it at packet pick up?
Hi Araceli – The first shipment of training shirts is sent after early bird registration closes – that is March 9th for Mount Rushmore, so you should receive an email letting your know your shirt is on its way soon!
Dose any one have a Yosemite half marathon bib to transfer. I would love to do this race and we are already camping there that weekend. I would be happy to purchase the bid.
I am trying to register for the Black Bear Double for the Great Smokey Mountains race before the price increase but it’s only giving me the option to sign up with a charity bib which I am not interested in doing. Do I have to do this option or is something wrong with the sign up website?
Hi Emily – Sorry for the confusion – we had some issues with registration but it has been fixed now. Early bird registration has been extended through next Sunday.
Can you register without the Charity Bib? If so, how do you do it. Trying to sign up for Smoky Mountain Black bear and the charity bib is the only option.
Hi Arlena – Sorry for the confusion – we had some issues with registration but it has been fixed now. Early bird registration has been extended through next Sunday.